Cookies Policy

What cookies are

Cookies are small text files or similar data files that may be placed on your computer, mobile device or other internet-connected device when you visit a website. They allow a website to recognise a device, remember certain information and provide a more consistent experience during a visit or on a later return. Cookies do not usually contain information that directly identifies you by name. However, information collected through cookies may be linked with other information we hold about your use of the website.

In this review

The term cookies may also include related technologies, such as pixels, web beacons, tags, software development kits, local storage and device identifiers. These technologies can perform similar functions, including remembering preferences, measuring website activity, supporting security and helping us understand how online services are used.

Types of cookies

Session cookies are temporary and are generally removed when you close your browser or finish a browsing session.
Persistent cookies remain on a device for a set period or until they are deleted. They may remember preferences or recognise a returning visitor.
First-party cookies are placed by Cocoa Casino or by services operating on our behalf.
Third-party cookies are placed by another service provider whose tools or content may be used on the website.
Essential cookies support functions that are necessary for website operation, security, account access or other requested services.
Optional cookies may support analytics, personalisation, advertising or other features and may be subject to your preferences.

The precise cookies used may change as the website, its features and supporting services develop. Some cookies may only be used for a short period, while others may remain active for longer. Cookie names, providers and retention periods may therefore vary depending on the relevant website function, device and browser.

How cookies may be used

Cocoa Casino may use cookies and similar technologies for several purposes. The specific purpose depends on the type of cookie and the feature being provided. Cookies may help the website operate correctly, support account and session functions, maintain security and improve the way information is presented.

To enable core website functions, such as page navigation, login sessions, account areas and other services you request.
To remember choices you make, including language, display or other preference settings where available.
To help protect the website, accounts and users from suspicious activity, misuse, automated activity and other security risks.
To maintain the reliability, performance and availability of the website and identify technical problems.
To understand how visitors use pages, links and features so that the website can be reviewed and improved.
To measure the effectiveness of website content, campaigns or communications where relevant and permitted.
To support responsible operation of gambling-related services, including helping apply relevant access, security or account controls.
To provide or measure content and advertising that may be more relevant to a visitor, where optional technologies have been accepted.
To prevent repeated requests for the same preference or notice during a browsing session.
To comply with legal, regulatory, security and record-keeping requirements where applicable.

Cookies may be associated with information about your device, browser, approximate location, website activity, referral source or interaction with online services. This information may be used in an aggregated or otherwise limited form for reporting and analysis. Where information is linked with an account or other personal information, it will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.

We do not use cookies as a substitute for account security measures, identity checks or responsible gambling controls. A cookie cannot by itself confirm who is using a device. You should keep your account credentials private, use a secure device and sign out when using a shared computer or device.

Your choices and cookie controls

You may be able to manage cookie choices through a cookie banner, preference centre or similar control made available on the website. Where provided, these controls may allow you to accept optional cookies, reject them or change your preferences. Essential cookies may continue to operate because they are needed to provide a service, maintain security or remember your privacy choices.

You can also manage cookies through your internet browser. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from being placed or receive a warning before a cookie is stored. Browser controls vary, so you should check the help or settings area for the browser and device you use.

Review the cookie options presented when you first visit the website.
Select the categories of optional cookies you are willing to accept, where category controls are available.
Use your browser settings to delete or block cookies if you prefer not to store them.
Review your choices from time to time, particularly after clearing browser data or using a different device or browser.
Contact us through the available website channel if you have a question about cookie preferences or privacy.

If you block or delete cookies, some website features may not work as intended. You may need to enter information again, repeat certain settings or complete additional security steps. In some cases, the website may be unable to provide a requested service without essential cookies. Blocking optional cookies may also affect analytics, personalisation, content measurement or other non-essential features.

Changing your cookie settings on one browser or device will not necessarily change settings on another browser or device. If you use private browsing, clear cookies regularly or access the website through different devices, your preferences may need to be selected again.

Do not track signals

Some browsers and devices offer a do-not-track or similar setting. Because there is no single technical standard that applies consistently across all services, the website may not respond to every such signal. You can use the cookie controls described above and the privacy settings offered by your browser or device to manage available choices.

Third-party services, privacy and updates

Some website functions may rely on service providers or third parties that use cookies or similar technologies. These providers may assist with hosting, security, fraud prevention, analytics, performance monitoring, communications, content delivery or other technical services. Third parties may process information in accordance with their own privacy notices and terms. Their use of cookies may be governed by policies that are separate from this Cookies Policy.

Where third-party content, links or tools are available on the website, Cocoa Casino does not control every technology used by those third parties. You should review the relevant provider information before using a third-party service or accepting optional technologies associated with it. We seek to work with service providers that handle information appropriately, but the availability and operation of third-party services may change without notice.

Information collected through cookies may be stored or processed in Australia or another location, depending on the service involved and applicable arrangements. Any handling of personal information will be subject to relevant legal obligations and the practices described in our Privacy Policy. We take reasonable steps to support the security and appropriate handling of information, but no internet transmission or electronic storage method can be guaranteed to be completely secure.

Changes to this policy

We may update this Cookies Policy when our website, technologies, services or legal obligations change. An updated version may be published on this page with a revised effective date or other indication of change. We encourage you to review the policy periodically so that you understand how cookies and similar technologies may be used. Continuing to use the website after an update may indicate acceptance of the revised policy to the extent permitted by law.

Questions and further information

If you have a question about this Cookies Policy, your privacy choices or the information handled through cookies, please use the contact or support channel made available on the Cocoa Casino website. For information about personal information, access requests, corrections or other privacy matters, refer to the Privacy Policy and follow the process described there. This policy is general information and does not limit any rights or protections available to you under applicable Australian law.

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