Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is based on chance or the rules of that game, and past results do not predict future results. A winning session does not mean that another win is due, while a loss cannot be recovered simply by continuing to play. Always make decisions based on your own circumstances rather than on promises, predictions or pressure.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Do not use rent, bills, loan repayments, savings, emergency funds or money needed for food and other essentials. If gambling stops being enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop and seek support.

Practical ways to stay in control

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the website or app.
• Keep a record of your deposits, wagers, wins and losses so you have a realistic view of your activity.
• Do not chase losses by gambling more or placing larger wagers.
• Avoid gambling when you are upset, stressed, tired, intoxicated or under the influence of drugs.
• Do not borrow money, use credit intended for other purposes or sell possessions to gamble.
• Keep gambling separate from essential household spending and financial commitments.
• Consider discussing your plans with someone you trust.
• Remember that bonuses, promotions or free-play offers do not remove the risk of loss and should never influence you to gamble beyond your means.

It can be useful to take a break even when your gambling appears manageable. Regular breaks provide an opportunity to review your spending, check how you feel and decide whether gambling remains an appropriate activity for you. You can choose not to gamble at all, and you can change your mind at any time.

Gambling harm can develop gradually, and it can affect anyone. You do not need to lose a large amount of money or gamble every day for your activity to become a problem. The most important sign is whether gambling is causing concern or negative consequences in your life. Pay attention to changes in your behaviour, mood, finances and relationships.

Possible warning signs

• Spending more time or money gambling than you planned.
• Trying to win back money that has been lost.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Gambling to escape problems, loneliness, sadness or stress.
• Hiding or minimising your gambling from family, friends or other people.
• Borrowing money, missing payments or using essential funds to continue gambling.
• Losing interest in work, study, hobbies, family time or other activities.
• Arguing with people close to you because of gambling.
• Feeling guilty, ashamed or distressed after gambling, but continuing anyway.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Trying repeatedly to stop or cut down without being able to do so.

If any of these signs feel familiar, stop gambling and talk to someone you trust. You can also seek confidential help from a gambling support service, health professional or financial counsellor in Australia. If you feel overwhelmed, unsafe or at risk of harming yourself, contact emergency services or an appropriate crisis support service immediately.

You do not have to manage the issue alone, and asking for help is a practical step rather than a failure. Support can help you understand your gambling, make a plan, manage money, address related stress and protect your relationships.

If you are concerned about your own gambling or someone else’s gambling, support is available across Australia. Consider contacting a recognised gambling help service in your state or territory, speaking with your doctor or mental health professional, or seeking independent financial counselling. These services can provide information, practical strategies and confidential support. You can find current assistance through official Australian government, state and territory resources.

Cocoa Casino provides responsible gaming information to help players make informed choices. We may take steps to support safer gambling and may apply account restrictions where required by applicable rules, our policies or information available to us. We cannot assess every personal circumstance, prevent every gambling-related problem or guarantee a particular outcome. Responsibility for deciding whether to gamble remains with the account holder.

Review this page and the responsible gaming information available through your account before playing. If you have questions about available limits, breaks, self-exclusion or account access, use the support option provided on the website. Do not continue gambling while waiting for help if you believe your gambling is no longer under control.

1. Pause and leave the gambling website or app.
2. Check your recent activity and consider whether it matches your plan.
3. Set an appropriate limit, cooling-off period or self-exclusion if available.
4. Tell a trusted person what is happening.
5. Contact an Australian gambling support or financial counselling service.
6. Seek urgent help if you feel unsafe or at risk of harming yourself.