Privacy Policy

Personal information is used for legitimate operational, security, customer service and compliance purposes. The site aims to collect and use information that is reasonably relevant to these purposes and to avoid using it in ways that are incompatible with the reason it was collected.

• To create, administer and secure your account.
• To process deposits, withdrawals and other account transactions.
• To verify your identity, age and eligibility, and to complete required account checks.
• To detect, investigate and help prevent fraud, money laundering, account takeover, collusion, abuse and other unauthorised or unlawful activity.
• To provide customer support, respond to questions and resolve complaints or technical problems.
• To operate, maintain, test and improve the website, its features and its security.
• To communicate with you about your account, service notices, security matters and changes to relevant terms or policies.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
• To understand website usage, produce aggregated statistics and improve the player experience.
• To meet legal, regulatory, taxation, accounting, risk management and responsible gambling obligations that apply to the service.

Where marketing consent is required, you can change your preferences or withdraw consent. Withdrawing consent for marketing does not affect the lawfulness of processing that took place before consent was withdrawn, and it does not stop essential service messages relating to your account, security or transactions.

Sharing information

Information may be shared with carefully selected service providers that support website hosting, identity and age verification, payment processing, fraud prevention, customer support, communications, analytics, security and technical operations. These providers should only use information for authorised purposes and may be subject to confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected wrongdoing, to respond to lawful requests, or to meet legal obligations. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to applicable privacy requirements.

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information held about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing lawful reason to keep it, and withdrawing consent to marketing communications.

How to make a data request

To exercise your data rights, or to ask a privacy question, contact support@cocoa-casino.top. Please explain what you are requesting and provide enough information for your account or identity to be located. For security, the site may need to verify your identity before providing information, making changes or completing a deletion request.

1. Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
2. Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be corrected.
3. Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements.
4. Marketing consent: withdraw consent or update your marketing preferences. You may also use an unsubscribe option in a marketing message where one is provided.

A deletion request may not remove every record immediately where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate reasons. In those circumstances, information will be restricted or retained only as needed, where appropriate. Some requests may also be limited where fulfilling them could affect the rights of another person or compromise security.

Policy updates and complaints

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will be made available on this page, with the effective date or other notice where appropriate. Players should review the Policy periodically.

If you have a concern about how your information has been handled, please contact support@cocoa-casino.top with details of the issue so it can be reviewed. You may also have the right to raise a privacy complaint with the relevant privacy authority in Australia or another applicable jurisdiction.